MOESTuya WiFi Indoor Pan/Tilt Smart Security Camera 4MP HD

Processing Time: 1–2 business days

Delivery Time: 7–14 business days (standard); 3–7 days (express).

Worldwide shipping available. Tracking details sent after dispatch.

Returns

30-day return policy for unopened, unused, or defective. If your item arrives damaged or faulty, we’ll replace or refund it.

Shipping Policy:

1. Delivery Time: Orders will be delivered within 7-14 days of placement, subject to product availability and credit verification.
2. Shipping Cost: Our products are shipped free of cost.
3. Shipping Method: Orders will be shipped via a reputable courier service and will require a signature upon delivery.
4. Tracking Information: A tracking number will be provided once the order has been shipped, and customers can track the status of their delivery through the courier's website.
5. Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.

Return Policy:

1. Return Period: Customers have 14 days from the date of delivery to request a return.
2. Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
3. Return Process: To initiate a return, please contact our customer service team and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
4. Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
5. Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.

We offer a 30-day hassle-free return policy. If your device arrives defective, damaged, or not performing as expected, you can request a replacement or full refund within 30 days of delivery.

Eligibility for Returns:

• 
  Product must be in its original condition with all accessories.
  
• 
  For defective or faulty items, we provide free replacements.
  
• 
  Change-of-mind returns may require the customer to cover return shipping.
  

How to Start a Return:

Simply contact our support team with your order number and a brief description of the issue. We’ll guide you step-by-step and provide a return authorization if needed.

Refund Timeframe:

Once your returned item is received and inspected, refunds are processed within 3–5 business days back to your original payment method.